Local service guide
Plan furniture delivery in Gatineau
Arrange furniture delivery in Gatineau by agreeing on both addresses, the destination room, carrying access and included work before accepting a quote. Request written pricing and insurance details, then choose an old-furniture removal plan. Québec’s consumer regulator recommends giving movers stair and elevator information and recording the agreement. [1]
Specify where the delivery ends
Tell the provider where you want each piece placed. Ask whether the crew will leave it outside, bring it through the entrance or carry it into a named room. For an offer described as white-glove, request a written list of handling, assembly and cleanup tasks before booking.
For a secondhand purchase, agree with the seller on pickup access, the collection window and who will prepare the furniture. Send the carrier photos and dimensions. Identify removable legs, glass panels and loose shelves, then ask who will dismantle, protect and reassemble them. Name a contact at each address.
Compare quotes for the same work
Québec’s Office de la protection du consommateur recommends comparing offers from two or three moving companies. Describe both addresses, the distance between them, floor levels, stairs and elevator access. The regulator notes that customers often pay for travel between the mover’s warehouse and their home. [1]
Ask each provider to explain its minimum charge, when paid time starts and stops, and any waiting or extra handling fees. Request the total payable, including applicable taxes. Agree on what happens if the seller misses the pickup or the furniture cannot pass through the entrance. Include any return-trip charge in that discussion.
The regulator recommends recording the rate, date and time, crew size, truck size, cost calculation, additional labour charges and payment terms. For a moving contract concluded by phone or online, it says the mover must send a written contract within 15 days after the agreement. Request your copy before delivery to resolve discrepancies. [1]
Check insurance and the carrying route
Québec’s consumer regulator recommends checking basic insurance for transported goods and civil liability insurance of at least $1 million. It also says a mover using a heavy vehicle must register with the Commission des transports du Québec’s heavy-vehicle register. Ask the company for the details needed to verify these points. [1]
Ask the carrier to explain coverage limits, exclusions, deductibles and its damage-reporting procedure. Describe valuable or fragile pieces before accepting the handling plan. Photograph their condition at pickup and inspect them after placement.
Measure the furniture and its full route through doors, corridors, stair turns and elevator openings. Send photos of tight corners. Ask your building manager about elevator reservations and loading access. Agree with the crew on a stopping location and carrying distance, then clear the route before arrival.
Document retailer deliveries and problems
Keep the retailer’s promised delivery date with your order confirmation. Québec’s furniture guidance says merchants must respect the agreed date, whether the agreement was verbal or written. If the merchant delays delivery, the customer could request cancellation and reimbursement of a deposit. Ask the retailer to confirm its response in writing. [4]
For furniture damaged during a retailer delivery, the regulator says the merchant must repair it, replace it or refund the customer. Photograph damage and report it to the retailer in writing. If you hire a carrier apart from the purchase, ask that carrier about its claims procedure before booking. [4]
Gatineau bulky-item limits per registration
Local details that affect your job
Register old furniture before coordinating replacement
Gatineau offers 18 bulky-item collections per year and requires registration through its online service or DTRITUS. The City limits each registration to four articles, or 12 for multiresidential buildings. Check the address-specific calendar before coordinating removal with the incoming delivery. Residents place articles at the curb; for buildings with waste containers, the City specifies the container area or the manager’s designated location. Agree with your crew on who will carry the old furniture there. [2]
Check mirrors and heavy pieces before choosing removal
Gatineau lists glass, including mirrors, among materials it refuses for bulky-item collection. It also excludes an article over 50 kg that two people cannot transport. Check these restrictions before choosing municipal pickup for a mirrored cabinet or heavy sofa. The City accepts bulky items at ecocentres, where fees may apply. Confirm acceptance and handling for the particular item before arranging transport there. [2]
Check the season before planning overnight truck access
The fetched winter parking page covers the 2025–2026 season. It does not establish the schedule for winter 2026–2027. Before arranging overnight staging or an early winter arrival, check the City’s updated instructions and active notices. Send the carrier your proposed arrival time and stopping location, and agree on an alternative if it cannot use that space. [3]
Choose your delivery arrangement
| Your situation | Arrangement to consider | Confirm before booking |
|---|---|---|
| Buying from a retailer | Ask the retailer to document delivery | Agreed date, placement and damage contact; Québec guidance sets out the merchant’s delivery obligations |
| Collecting a secondhand piece | Request a carrier quote for both addresses | Seller access, item preparation, carrying route and insurance |
| Needing placement and assembly | Request those tasks in the written scope | Destination room, assembly steps and packaging removal |
| Replacing furniture eligible for city collection | Compare registered municipal collection with paid removal | Collection date, article limits, exclusions and carrying to the collection point |
Your hiring checklist
- Send item photos, dimensions and pickup contact details.
- Name the destination room and describe stairs, elevators and tight turns.
- Measure the route and agree on any dismantling or reassembly.
- Confirm loading access and elevator reservations with the building manager.
- Get the total price, included tasks and waiting terms in writing.
- Request insurance details and the damage-reporting procedure.
- Choose the old-furniture removal plan before the new piece arrives.
- Photograph the item at pickup and inspect it after placement.
Frequently Asked Questions
Does furniture delivery include assembly?
Ask the provider to list the assembly tasks in writing. Specify dismantling at pickup, reassembly at home and packaging removal. Request a separate amount for optional work so you can compare offers for the same scope.
Can the crew leave my old sofa for municipal collection?
Agree on that carrying task with the crew and register the item before collection. Gatineau requires registration and specifies placement instructions. Check eligibility, including the exclusion for an article over 50 kg that two people cannot transport. [2]
Should I pay a mover a large deposit?
Québec’s consumer regulator recommends avoiding advance payment where possible, or paying a very small amount. For moving contracts concluded by phone or online, it says the mover can request or accept advance payment only by credit card. [1]
What should I do if retailer-delivered furniture arrives damaged?
Photograph the damage and notify the retailer in writing. Keep the order and delivery records. Québec’s furniture guidance says the merchant must repair, replace or refund furniture damaged during delivery. Ask the retailer to confirm its proposed remedy. [4]
Sources and scope
This guide combines the sources below with practical planning guidance. Figures apply to the stated geography and period; request a written quote for your property.