Furniture delivery in Burnaby: access and planning

Choose the delivery scope before comparing quotes

Tell each provider where you want the furniture left: outside the entrance, inside the doorway or in a named room. Ask them to describe the work covered by labels such as white-glove delivery. List opening boxes, removing protective wrapping, assembly, placement and removal as separate tasks. Confirm who supplies any required hardware.

For a private-sale pickup, agree with the seller on the collection window and who will release the item. Send the provider dimensions, photos, the pickup address and the destination. Ask whether the quote includes protective wrapping, loading help and disassembly. Agree on how the crew will contact you if the furniture differs from the description.

Request a written total and an explanation of charges for waiting, stairs, additional carrying distance, failed access or a return trip. Ask who handles damage claims, what coverage applies to your furniture and home, and what evidence you would need to submit. Request separate prices for delivery, assembly and removal so you can choose the tasks you need.

Measure the route and confirm building access

Measure the furniture as the crew will transport it, including packaging and attached legs. Check the narrowest doorway, hallway turns, stair landings and elevator entrance along the route. Send photographs of tight turns and ask the provider to explain how they will carry the piece through. Include the full route when discussing fit.

For a shared building, ask the manager about elevator reservations, loading access, delivery hours and protective coverings. Confirm who will unlock the loading entrance and meet the crew. Give the provider the approved arrival window and ask how they handle a delay that extends beyond it.

Clear the route before arrival and agree on floor protection. Ask how the crew will protect furniture during an exposed carry from the vehicle. If you request disassembly, identify who will reassemble the piece and check its stability before the crew leaves.

Plan legal unloading before booking

Burnaby prohibits reserving street spaces with cones, pylons or other objects. Visitors and non-residents may use legal residential street spaces for up to three hours between 8 am and 6 pm. Check posted signs and send the provider photographs of the proposed parking location. [1]

Ask the provider for the truck’s gross vehicle weight before choosing street access. The City prohibits trucks over 11,800 kg GVW from parking on streets that are not designated truck routes. Ask a provider proposing such a truck to verify a lawful parking location and include the carry from that location in the quote. [1]

If your plan depends on closing a metered space, contact Parking Services at 604-294-7944 before booking. The City’s closure guidance describes a traffic control permit for construction-related work or special events. Ask whether your delivery arrangement qualifies and what approval you need; do not assume the published process covers an ordinary furniture delivery. [2]

Arrange old-furniture removal

Burnaby offers large-item pickup to households that receive City curbside collection. Houses and duplexes can schedule up to three items per pickup. Apartments, condos and townhomes can schedule up to six items per complex. Confirm eligibility and coordinate a shared-building request before agreeing to paid removal. [3]

Request pickup through the City’s online form or call 604-294-7972. Wait for the assigned date, time and location before putting items out. The accepted list includes couches, desks and tables. The City requires mattresses greater than four inches thick to have sealed plastic wrapping. [3]

Ask a provider offering removal where they will take the furniture and whether the quote includes loading, transport and disposal charges. Burnaby’s Eco-Centre excludes furniture from recycling and donation drop-off. It accepts listed packaging materials, including corrugated cardboard and bubble wrap. Confirm separate arrangements for packaging and the old piece. [4]

Check the disposal allowance in a removal quote

Metro Vancouver’s schedule effective July 1, 2026 lists garbage-load minimums of CAD 25 during applicable peak hours and CAD 15 outside peak hours. Peak hours run from 10 am to 2 pm on weekdays, with statutory-holiday and facility exceptions. The published minimums include the transaction fee where applicable. [5]

Use the chart’s regional facility fees when discussing a disposal allowance. Ask the provider to identify the destination, explain labour and transport charges, and say whether they will supply a disposal receipt. These published minimums do not establish the total charge for collecting furniture from your home. Confirm the destination’s acceptance rules before approving the plan. [5]

Metro Vancouver garbage-load minimum charges

Choose the arrangement that matches your job

Your hiring checklist

1. Send item dimensions, photos and details of any parts the crew can remove.
2. Specify pickup, final room placement, assembly and removal in writing.
3. Measure doorways, turns, stair landings and any elevator entrance.
4. Confirm building delivery hours, elevator access and who will meet the crew.
5. Identify legal truck parking and agree on an alternative location.
6. Ask for the total price, extra-charge conditions and damage-claim process.
7. Confirm the old-furniture destination and packaging arrangements.
8. Photograph the item before transport and inspect placement and assembly before the crew leaves.

Frequently Asked Questions

Can I save a street space for the delivery truck?

Burnaby prohibits reserving residential street parking with cones, pylons or other objects. Check signs, arrange building loading access where available, and agree with the provider on an alternative legal location. [1]

Does furniture delivery include assembly and old-furniture removal?

Ask the provider to confirm both tasks in writing. Specify assembly work, packaging cleanup and the old-furniture destination, then request a total covering the agreed scope.

Can the crew take my old sofa to Burnaby’s Eco-Centre?

The Eco-Centre excludes furniture from recycling and donation drop-off. Check the City’s large-item pickup eligibility and accepted-item list, or ask the provider to confirm another destination before booking removal. [3] [4]

Do the chart’s disposal minimums cover furniture removal from my home?

The chart shows regional garbage-load minimums at applicable facilities. Ask the provider to quote collection labour, transport and disposal separately so you can understand the full removal charge. [5]